July ni 10,2025 khan, South Delhi District Consumer Dispute Redressal Forum chuan Flipkart chu an site atanga mi pakhat thil chah, items 16 aia tam confirmed vek tawh a cancel sak avangin Rs.10,000/- (Sing khat) chawi turin a ti. He thubuai hi Utkarsh Srivastava chuan a theh lut a, Flipkart atanga a thil order,confirmed vek tawh, khawl, pheikhawk leh a mimal thilte chu cancel a nih thu a sawi a, rilru hahna (mental agony) siam sak leh sumdawnna diklo kalpuiah Flipkart hi a puh a ni.

Utkarsh-a chuan, a thil order ngaihvena customer care lam a biak chuan, hrilhfiahna chiang tak an pe thei lo a, thuneitute lam a biakin anni chuan grievance officer a remchan loh thu leh a hming leh biakna kimchang pawh an lo pek theihloh thu an sawi a. Hei hi Consumer Protection(e-Commerce Rules),2020 hnuaia Rule 5(3) leh 5(5) bawhchhiatna a ni a ti.Tichuan, lungawi lovin Consumer Forum lamah zualkoin, a thubuai tifiah turin a confirm-na order, cancellation email leh screenshot-te a thehlut a ni. Flipkart chuan Information Technology, 2000-a Section 2(1)(w) hnuaiah “intermediary” mai an nih thu an sawi a, hemi awmzia chu, thil zuarte leh leitute inkara lo awm(facilitator) ang chauhin an thawk niin Flipkart hian an in sawi thung a ni. Third-party thil zuartute cancel-naah mawhphurhna an la thei lo tiin an puhna hi an chhang let a ni.

District Forum Thutlukna:

Monika A. Srivastava, President leh Kiran Kaushal, Member-te thutna forum chuan Flipkart tanchhan hi hnawlin, he inlei chhawnnaah(transaction) hian mawhphurhna sang tak a nei a ti a. Flipkart hnenah chuan pawisa chu pek niin, order pawh an platform-ah chah a nih thu a sawi a. Tin, Utkarsh-a order confirm ho, open-box delivery te chu physical inspection neih an phal sak loh chu chhan tha awm lova cancel a nih thu a hmuchhuak bawk.

Commission chuan heng hi dawrtu(consumer) te laka tlakchhamna chiang tak a ni tiin a sawi a. Flipkart chuan a mi lai(intermediary) nihna chu a pumpelh theilo tiin thla thum chhungin Rs.10,000/- zangnadawmna tan pe turin thupek a chhuah a. He thu hi a zawm loh chuan kum khatah 6% in interest a pung tur thu a sawi a ni(www.jclalnunsanga.in).

(He thubuai hi Case No. 49 of 2024, Utkarsh Srivastava Vs Flipkart Internet Private Ltd. a ni.)